Telephone Order

Sometimes you might need a transfer performed urgently, and there is neither bank office nearby, nor Internet available. Then yourphone becomes your last resort. We offer an efficient solution for such rush situations — Telephone Order service. Customer just calls its bank manager and gives instructions on performing the transfer.

How it works

When filling in an application for this service, customer specifies beneficiaries’ details, and transfer templates are created on this basis. The fields with variable data — date of transfer, transfer amount, information to beneficiary — are left blank. Thus, calling your manager you just need to provide the template number and missing information for transfer to be performed.

So, you call your manager and give instructions on transferring a particular amount from your account. The manager performs your identification, fills in the transfer template and passes it for execution.

Each month, customer receives a current account statement provided by the bank and containing information on all transfers performed using Telephone Order service. The customer should check whether information provided in the statement is correct and complete. In case customer does not report any claims regarding the statement received to the bank within 10 days, then it shall be considered that customer confirmed the information sent being correct.

What is needed

Customer needs to fill in an application for performing transactions using Telephone Order, specifying transfer details and setting limits for transfer amounts.

Security

Providing any service to its customers AB.LVtakes care of ensuring security of bank transactions. The same applies to Telephone Order service.

• Customer identification is performed each time the customer calls its manager.
• Customer provides transfer details to the bank when filling in the application for Telephone Order service.
• Transfer limits are set by customer itself.

Benefits

• Everything you need for performing transfer is telephone.
• When you use Telephone Order service you contact your manager — the person you have an established relationship with. This ensures prompt high-quality service.
• And finally, this service saves you a lot of valuable time.

Charges

• Registration and cancellation of Telephone Order service — free of charge.
• Service monthly charge — according to AB.LV Rates and Charges.
• Commission per transfer — according to AB.LV effective Rates and Charges.